About the Call Centre

The call centre is situated in Constantia Kloof, West Rand.
It is the most comprehensive call centre in the southern hemisphere.
Calls in the access of 2 million are received every month.
Calls are answered on average within 20 seconds in 87% of the time.
The call centre has the ability to deal with calls in 9 of the 11 official South-African languages.
Professional and well trained people man the call centre 24-hours per day, 365 days per year.
The call centre complies with the ISO standards and is rated as the most comprehensive call centre in the country.
The well known Europe Assistance South Africa hosts the call centre.
Europ Assistance South Africa is a registered financial service provider (FSP 5001)


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