Product Descriptions

A national toll-free emergency number that offer support in a crisis situation and help when needed

The crisis line service provides the necessary infrastructure for a caller to have access to an emergency control centre. Staff at the call centre take control of emergency situations and manage the process of communication with individuals, organisations and emergency service providers. The Agent performs a monitoring role to ensure that the necessary assistance is provided to the caller in need. (CrisisOnCall can not be liable for the service of external orginasations like the SAPS as we have no authority over them)

The crisis line is an emergency line for callers in cases of:

• Attack
• Hijack(person still in vehicle)
  
• House breaking
• Theft
• Fire
• Emergency at sea (South-African costal area)
• Medical emergencies
• Trauma counselling
• Legal advice

'n Nasionale tolvrye noodnommer waar hulp en ondersteuning verkry kan word tydens 'n krisissituasie.

Die krisislyndiens verskaf die nodige infrastruktuur vir 'n inbeller om toegang te kry na 'n professionele noodsentrum op nasionale basis. Personeel by die beheersentrum neem holistiese bestuur van die noodsituasie en bestuur die kommunikasie met individue, organisasies en nooddiensverskaffers. Die agent by die sentrum sal in 'n besturende hoedanigheid optree om sodoende seker te maak dat die inbeller die nodige hulp verkry. (Omdat CrisisOnCall hier in 'n bestuurshoedanigheid optree en nie gesag het oor sekere van die betrokke instansies soos die SAPD nie, kan hulle nie verantwoordelik gehou word vir enige ekstrene diens wat nie professioneel uitgevoer word nie. (Alles word egter in hul vermoë gedoen om die proses suksesvol te bestuur.)

Die krisislyn is 'n nasionalenoodnommer vir lede en hul gesinne in die volgende gevalle:

• Aanval
• Kaping (veral waar daar nog 'n lid van die gesin in die voertuig is)
• Huisinbrake
• Diefstal
• Brand
• Noodgeval op die see (Suid-Afrikaanse kusgebied)
• Mediese noodgevalle
• Traumaberading
• Moointlike blouligrowe
• Regsadvies

Wrist band with the CrisisOnCall emergency number and a unique number at the back. This wrist band will help paramedics to obtain life saving medical information. ie. medical aid, medical conditions, allergies, medications, next of kin etc.

Geweefde armbandjie met die CrisisOnCall unieke noodnommer buite op en 'n unieke bandjienommer aan die binnekant. Die unikieke bandjienommer koppel by die CrisisOnCall beheersetrum met die persoon se lewensbelangrike inligting. Hierdie armbandjie sal paramedici help om die lewensbelangrike inligting vinnig te bekom. (Die volgende inligitng is onder andere beskikbaar: Mediese fonds naam en nommer, allergieë, kroniese medikasie en mediese kondisies, naasbestaandes, ens.)

The LifeCap is a keyring identification system that links to the same life saving medical information as the wrist band.

Die LifeCap is 'n sleutelhouer-identfikasie item wat na dieselfde lewensreddende inligting koppel as die armbandjie. (Hierdie item is nie so effektief as die armbandjie nie aangesien dit van die persoon verwyder kan wees tydens 'n nood situasie)

GENERAL INFORMATION

This identification items will speak on you or your family’s behalf when you or they can’t.

The PASF (Private Ambulance Services Forum) recommend the identification wrist band to all South Africans for paramedics to access essential information about patients on the spot to take informd decisions regarding patient treatment.

ALGEMENE INLIGTING

Hierdie identfikasie-items sal namens jou en jou gesin praat wanneer hulle self nie kan nie.

Die PASF (Private Ambulance Services Forum) ondersteun die CrisisOnCall identifikasiebandjie vir alle Suid-Afrikaners sodat paramedici toegang tot lewensbelangrike inligting kan bekom om sodoende ingeligte besluite tydens pasiëntbehandeling kan neem.

Personal information of the client and his family will be available to medical personnel in case of an emergency.

Medical aid, allergies, chronic medication, disability, medical conditions, next of kin and other important information will be available to emergency personnel.

INFORMATION WILL BE TREATED CONFIDENTIAL

Persoonlike inligting van die kliënt sal beskikbaar gestel word aan mediese personeel in 'n noodgeval.

Mediese fonds, allergieë, kroniese medikasie, gestremdheid, mediese kondisies, naasbestaandes en ander belangrike inligting sal beskikbaar wees vir die gebruik deur nooddienspersoneel.

INLIGTING SAL VERTROULIK HANTEER WORD

Telephonic monitoring of journey when travelling over a long distance. The client will be contacted by an Agent of the call centre on a regular base during their journey to ensure that they are still safe and on route to their destination.

Telefoniese monitering van 'n kliënt se reis wanneer die langpad aangedurf word. Gereelde oproepe sal deur 'n Agent van die beheersentrum gemaak word om te verneem of die reis steeds voorspoedig verloop en of die kliënt steeds op roete is na sy eindbestemming.

Paramedical and ambulance services will be supplied from the nearest available service provider in case of an emergency. This service will be rendered by qualified and registered paramedics.

Where necessary the injured/sick patient will be stabilised before transportation is provided to the closest, most appropriate medical facility.

The service includes:

• Emergency medical evacuation
• Ambulance claims auditing
• Emergency medical advice

This service will be rendered in case of a medical emergency.

Air transport included when justifiable.

NB: This service is only free of charge in an emergency.

Paramediese- en ambulansdienste van die naaste beskikbare diensverskaffer word aan kliënte verskaf in noodgevalle. Hierdie diens sal deur bekwame geregistreerde paramedici uitgevoer word.

Waar nodig sal die beseerde/siek pasiënt gestabiliseer word voordat die pasiënt afgevoer word na die naaste beste mediese fasilitiet.

Die dienste sluit in:

• Nood mediese ontruiming
• Ambulansrekening ouditering
• Nood medieseadvies

NB: Hierdie dienste is slegs gratis beskikbaar in noodgeval.

General assistance when hijacked and the member of family is still in the hijacked vehicle. Every case will be treated in accordance with the specific situation.

Algemene bystand wanner 'n kaping plaasgevind het en die lid of sy familie is steeds in die voertuig. Elke geval sal hanteer word na gelang van die spesifieke situasie.

General assistance to locate a missing person.

Whenever a member or his family goes missing several actions will be taken.

Free Registration on the SACMEC (South-African Centre for Missing & Exploited Children) web.

Optional availability of Id-a-Kid to enable parents to have all information immediately available if someone goes missing.

Algemene bystand wanneer 'n persoon vermis raak.

Wanneer 'n lid of sy gesin vermis raak word verskeie aksies geneem.

Gratis registrasie op die SACMEC (South African Centre for Missing & Exploited Children) se webwerf.

Id-a-Kid is ook opsioneel beskikbaar waarop ouers inligting oor hul kinders kan aanteken wat gebruik kan word sou die kind vermis raak.

Health and medical information will be supplied by a registered nurse

A telephonic health advisory service will be provided to members and their families by registered nurses. The facility offers a comprehensive database of symptom presentation, which allows safe and appropriate advice to be given regarding management and treatment of illnesses and conditions.

The product includes counselling and an Audio Health Library – a telephonic information service consisting of an audio text information library of 520 pre-recorded health topics. (Afrikaans & English)

Gesondheids- en medieseadvies sal deur 'n geregistreerde verpleegkundige verskaf word.

'n Gesondheidsadviesdiens sal letefonies aan lede en hul gesinne verskaf word deur geregistreerde verpleegkundiges. Hierdie fasiliteit beskik oor 'n omvattende databasis van simptome wat die verpleegkundiges kan gebruik om hulle raad en advies te ondersteun. Dit verseker dat alle advies ten alle tye professioneel en met die nodige omsigtigheid verskaf word.

Hierdie diens sluit mediese berading en 'n oudio-gesondheidsbiblioteek in - 'n telefoniese inligtingsdiens wat bestaan uit 520 vooraf opgeneemde medieseonderwerpe waarna in Afrikaans of Engels geluister kan word.

Should the member or his family need assistance following a traumatic experience such as a death in the family, hijacking or serious illness, guidance and counselling will be provided from experienced and caring counsellors.

There are two levels of interventions:

Telephonic Trauma Counselling (Qualified Nurse)
Telephonic trauma debriefing by qualified nurses. If necessary, the caller may be referred to the next level of counselling.

Face to Face Trauma Counselling
The second level of intervention is the arrangement of a face to face counselling session. The caller will be referred to a network of external counsellors/psychiatrists in their specified area for a face to face counselling session. This include 3 sessions per family per annum. (Referal by telephonic counsellor)

Indien die lid of sy gesin bystand verlang na 'n traumatiese ondervinding soos dood in die familie, kaping of ernstige siekte sal begeleiding en berading verskaf word deur kundige en opgeleide beraders.

Daar is twee vlakke van hulp:

Telefoniese Trauma Berading (Gekwalifiseerde verpleegkundiges)

Telefoniese trauma berading deur gekwalifiseerde verpleegkundiges. indien nodig mag die betrokke persoon verwys word na die volgende vlak van berading.

Een-op-Een Trauma Berading

Die volgende vlak van berading is die reël van een-op-een berading. Die betrokke persoon sal verwys word na 'n paneel van eksterne beraders/sielkundiges in hul spesifieke area. Hier word drie sessies per gesin per jaar ingesluit. (Verwysing deur telefoniese berader)

Medical advice will be supplied while a ambulance is on its way to the patient, if necessary.

Medical advice provide a client (on his/her behalf) with advice and information regarding any emergency medical condition by telephone so that the emergency assistance can immediately be provided to a person suffering illness or injury until a medical team arrives at the scene.

Mediese advies sal waar nodig, telefonies verskaf word waar 'n ambulans oppad is na die toneel.

By mediese advies word 'n kliënt (namens hom/haar) telefonies met advies bedien ten opsigte van enige nood mediese situasie sodat mediese hulp onmiddellik kan begin. Hierdie word verskaf ongeag wat die ooorsaak van die mediese situasie is.

This assistance will empower the South African citizen with the laws of his/her country

A telephonic advice line manned by qualified and experienced in-house attorneys who will provide guidance and information on all legal matters. Standard documentation such as a will and testament, letter of demand, domestic worker agreement etc. has been developed to satisfy routine legal needs without the intervention of a practising attorney and the accompanying costs. Documents also include a "Claiming maintenance" and "Small claims court kit". A panel of practising attorneys is also available who will provide the client with a free initial 30 minute consultation, should this be considered necessary. If required, the practising attorney will also draft one letter or make one telephone call to a third party.

Standard documentation for routine legal needs containing guidance charts explaining documents’ applications are readily available and advisors are able to forward them to members without delay. (English and Afrikaans)

Advisory Board quality control
In addition to standard internal quality control measures, randomly selected voice recorded conversations are submitted to an external, independent Advisory Board consisting of specialist practicing attorneys to evaluate the advice of the in-house attorneys.

Hierdie bystand sal die Suid-Afrikaanse burger bemagtig met die wette van die land.

'n telefoniese advieslyn wat beman word deur professionele prokureurs met jare ondervinding. Riglyne oor wetgewing sowel as inligting ten opsigte van wat die land se wette bevat is dus net 'n oproep ver. Standaard dokumentasie soos 'n testament, huiswerkersooreenkoms, koop-/verkoopkontrakte, klein-eisehofstel, ens.ovoorts is beskikbaar om vinnig aan roetine navrae te kan voldoen sonder om 'n prokureur betrokke te maak. (Die dokumentasie is in Afrikaans en Engels beskikbaar)

'n Paneel van eksterne prokureurs is ook beskikbaar wat, waar nodig, 'n gratis 30 minute konsultasie sal verskaf. Indien nodig sal die prokureur 'n bief namens die kliënt skryf of 'n oproep namens die kliënt maak.

Kwaliteitsversekering deur Adviesraad

Buiten interne standaard kwaliteitskontrole-metodes word 'n Adviesraad wat bestaan uit prokureurs van eksterne prokureursfirmas, ook gebruik om gesprekke te evalueer deur spontaan na van die advies wat telefonies gegee is te luister en dan te evalueer.

Assistance will be supplied with stranded minors due to a medical emergency

In the event that any minors are left stranded due to any medical emergency occurring whilst away from home, arrangements will be made to accompany the minors back to their residence or to another place of safety, on condition both the latter are in the area.

Bystand sal gelewer word waar minderjariges gestrand is as gevolg van 'n mediese situasie.

In die geval waar 'n minderjarige gestrand is as gevolg van 'n mediese situasie wat weg van die huis plaasgevind het sal reëlings getref word om hulle terug te kry by hul woonplek of plek waar hulle veilig is.

Assist the bereaved family and next-of-kin with the facilitation of the burial.

The purpose of this service is to assist the bereaved family and next-of-kin with the facilitation of the burial. The counsellors provide bereavement counselling and have access to a countrywide database of reputable undertakers to assist with referrals for repatriation of mortal remains and funerals. The service takes cognisance of parties’ customs and beliefs and CrisisOnCall will exercise special care and adhere to those customs and beliefs.

The advisors will also advise on how to apply for a death certificate, and where applicable, the necessary documentation if the deceased is to be buried outside RSA.

Bystand aan die familie en naasbestaandes met fasilitering ten opsigte van die begrafnis.

Berading sal gedoen word soos omskryf  onder die beradingsvoordeel sowel as hulp om te verseker dat 'n betroubare begrafnisondernemer die begrafnis hanteer. Waar nodig sal hulp en advies met die vervoer van die stoflike oorskot na die plek waar die teraardebestelling moet plaasvind ook verskaf word.

Advies kan ook verskaf word oor hoe om aansoek te doen vir 'n doodsertifikaat, en waar nodig die nodige dokumentasie wat benodog word waar 'n afgestorwene buite die grense van die land begrawe moet word.

Home Assist gives access to service providers countywide.

A 24-hour help line which gives the client access to a countrywide network of approved emergency service providers in South Africa such as locksmiths, plumbers, beekeepers, glaziers, electricians, etc.

NB: All costs will be for the acount of the client.

Hier word toegang tot diensverskaffers gegee.

Toegang is beskikbaar via die noodnommer tot 'n nasionale netwerk van diensverskaffers soos elektrisiëns, sleutelmakers, glasverskaffers, ensovoorts. Hierdie diens is veral waardevol wanneer die onvoorsiene na ure gebeur.

NB: Alle kostes sal vir die kliënt se rekening wees.

Arrange of availability, costs and booking of emergency accommodation in South Africa. Client is responsable for all costs.

Reël van  nood verblyf, kostes en besprekings binne die grense van Suid-Afrika. Kliënt is verantwoordelik vir alle kostes.

Product Benefits
• Conference call facility involving all relevant call centre personnel, which includes medical personnel, case manager and legal advisor to ensure comprehensive service and attendance.
• Arrangement for the insured vehicle to be towed to a preferred place of repair – the panel of tow-in providers can be customised based on the corporate client’s requirements, alternatively the CrisisOnCall panel of contracted service providers (SATRA approved) is used.
• Arrangement for transport back home or to a place of work for the driver and passengers of the insured vehicle, either through the towing service provider or alternative transport.
• A voice record of the complete conversation and customised call centre intervention to include questions pertaining to a basic incident description for future claims enquiries (voice recordings available on request).
• Immediate access to telephonic legal advice (i.e. witness details, guilt admittance, etc), provided by admitted attorneys.
• Arrangement for a rental/replacement vehicle if required.
• Arrangement and payment for medical evacuation if required.
• Emergency message relay service.

All costs incurred in terms of tow-in/s, mileage, storage as well as car hire/replacement vehicle is recovered from the corporate client, via the settlement account.

• Telephonic Legal Assistance includes:
- General Legal Advice relating to the accident
- On-scene advice;
- Crucial information to obtain, such as third party details and independent eye witnesses details;
- Excess payment information and recovery procedures.

• Motor Accident Advice
Where legal resources are necessary to protect the rights of drivers or injured persons, CrisisOnCall assists with a reference to an appropriate party to consult with the client.  This service normally relates to court orders for unlawful or unauthorised removal or towing of vehicles by pirate operators. The client receives specialised assistance in accident scene case management, as well as support and assistance with all legal matters and claims relating to a collision. This covers vehicle damages, repairs, injuries and third party claims, as well as litigation and prosecutions that may follow.

• Road Accident Fund
The CrisisOnCall legal advisors offer advice on how and where to lodge a claim with the Road Accident Fund, and how to complete the relevant forms.  They can also refer a client to a specialist attorney, if necessary. The referral service involves a free initial 30-minute consultation and if required, the practicing attorney can also draft one letter or make one telephone call to a third party.  The client can then decide whether or not to continue with the practicing attorney’s services at a fee structure agreed to between the client and the attorney.

Hierdie voordeel sal verseker dat alle aspekte van 'n botsing professioneel gehanteer word. Wanneer 'n persoon in 'n botsing betrokke is word hulle gewoonlik deur die sogenaamde aasvoëls oorval en vind daar baie keer intimidasie plaas oor wie die voertuig mag insleep. Hierdie diens plaas die kliënt in die posisie om deur middel van professionele persone die regte hulp te verkry.

Produk voordeel:

• Konferensie oproep fasiliteit waar betrokke personeel by die CrisisOnCall beheersentrum as 'n span saamwerk. Hier werk mediese personeel, 'n agent en regsadviseur saam sodat daar 'n holisties en omvattende diens gelewer word en versker so dat die situasie korrek bestuur word.
• Reël in samewerking met die versekeraar dat die versekerde voertuig na 'n voorkeur plek van herstel geneem word - die insleepdiens wat die voertuig mag sleep sal geverifieer word met die lys wat van SATRA goedgekeurde insleepdienste en met die betrokke versekeraar, waar van toepassing. (Die versekeraar kan ook 'n magtigingsnommer vir die insleep verskaf wat by die CrisisOnCall sentrum outomaties opgeneem word.)
• Omdat alle gesprekke opgeneem word kan die opname van die betrokke gesprekke beskikbaar gestel word vir toekomstige vrae oor die insident, sou dit nodig wees.
• Deurgee van noodboodskappe aan naasbestaandes indien die kliënt so versoek.
• Reël en betaal van ambulaansdiens indien nodig.
• Reël van 'n huurvoertuig of 'n vervangendevoertuig.


• Telefoniese regsadvies wat die volgende insluit:
  

           (a) Algemene regsadvies oor aspekte wat betrekking het op die botsing.
           (b) Op-toneel advies.
           (c) Lys van belangrike inligting wat bekom moet word soos die derdeparty se detail inligting, ens.
           (d) Inligting oor bybetalings en hoe die onskuldige party dit kan herwin.
           (e) Regsadvies om die regte van die bestuurder of beseerdes te beskerm.
           (f) Algemene hulp en advies ten opsigte van alle regsaangeleenthede by die botsing.

PADONGEVALLEFONDS

Hulp en inligting word ook verskaf oor waar om 'n eis teen die Padongevallefonds in te dien en hoe om die betrokke vorms korrek te voltooi

(Hierdie sluit ook 'n 30-minute gratis konsultasie by 'n prokureur in op voorwaarde dat die afspraak nemanes die kliënt deur die regsafdeling gemaak word.)

SATRA - South African Towing and Recovery Association

When a vehicle brake down occurs the driver will be linked to a support system at the CrisisOnCall call centre.

In the event of a roadside emergency such as a mechanical breakdown, flat tyre, flat battery or any other roadside related emergency, CrisisOnCall can be contacted to arrange assistance, anywhere within the borders of South Africa.

This is a free access help line, and the client will be responsible for costs to the service provider.

Wanneer 'n kliënt se voertuig breek sal die ondersteuningsisteem by CrisisOnCall bystand lewer. Hierdie bystand sal egter nie enige kostes insluit nie.

Die kliënt sal gehelp word om gekoppel te word met 'n insleepdiens in die omgewing waar die voertuig gebreek het. Die volgende dienste sal slegs gereël word:

• Insleepdiens om die voertuig na 'n handelaar te sleep om die voertuig te herstel.
• Hulp met voertuig huur, akkommodasie, ens.
• Reël van 'n sleutelmaker indien sleutels in die voertuig toegesluit is.
• "jump start" van voertuig waar die battery pap is.
• Herlei van noodboodskappe.

In the event of a roadside emergency such as a mechanical breakdown, flat tyre, flat battery or any other roadside related emergency, CrisisOnCall can be contacted for assistance anywhere within the borders of South Africa.

The product includes the following:

• Assistance with mechanical and electrical breakdown of a vehicle – the case manager will request for a towing service to tow the vehicle to the nearest place of repair or safekeeping. Vehicles will be towed and assisted from or at home.
• Jump-Start service – a service provider is dispatched to jump start the vehicle, on condition the fault is not due to neglect. The service is limited to reasonable services to mobilise the vehicle, and excludes the cost of parts, components, lubricants and similar provisions. Assistance is also provided at non-roadside locations, at the discretion of the case manager. Note: New models that are still under warranty should not be jump-started, a tow truck will be dispatched to tow the stranded vehicle to the nearest place of repair or safekeeping.
• Tyre change service – a service provider is dispatched to change a flat tyre, at both roadside and non-roadside locations. In the event of the caller not having a spare tyre, one can be provided at the caller’s cost. The tyre change service excludes any costs for the repair of the tyre, parts, and wheel balancing or similar charges.
• Running out of fuel – 10 litres of emergency fuel is supplied in the event of the vehicle running out of fuel. 
• Keys locked in the vehicle - a service provider is dispatched to unlock the car, the cost of the call-out fee and one hour’s labour is covered. The service excludes parts, components, keys or key cutting costs, lubricants or similar charges. If a key has broken in the ignition/door, a service provider will be dispatched. If the problem cannot be resolved, the cost of additional services, such as a tow-in, is for the caller’s account. Note: Locksmiths are unable to unlock newer model cars, these will therefore be towed to the nearest place of repair.

Roadside Assist excludes assistance in the following:

• Vehicles not registered on the contract
• The cost of repair of parts, such as new batteries, tyres, locks, keys, etc.
• The cost of towing or repairs if CrisisOnCall did not request the service
• Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa
• Vehicles that are un-roadworthy or clearly in a state of neglect

Roadside Assist does not cover, but offers assistance in one of the following situations:

• If there is an attempted theft or hijacking of the vehicle and the services of a locksmith or similar are required
• Lost keys, not locked in the vehicles
• No spare tyre to replace a flat tyre with
• If the vehicle operates with a ‘smart key’, towing can be arranged to the nearest dealer, which will be for the caller’s account

The costs of the above services are covered by the caller or his/her insurance company.

• An additional tow in the event of the service provider’s premises not being open at the time of the incident
• If the vehicle operates with a ‘smart key’, CrisisOnCall will arrange for it to be towed to the most appropriate dealer, and pay for the costs up to a maximum of R500
• One of the following: Accommodation for one night; arrangement of a taxi service or rental of a class B vehicle*, all with a maximum of R500 per day for one day
• Cost of recovery of the vehicle following the repair up to a maximum R500 per recovery
• Cost of transport back to holiday or permanent residence in the event of the theft or hi-jacking, provided a police case number is submitted within 24 hours of the incident. Cost up to a maximum of R500 per incident

* Only where vehicles are available and the member has a credit card.

Note: Caravan towing is included in this product offering only if the caravan is covered.

Roadside Assistance is also applicable on motorbikes if nominated for roadside assistance.

This service is only available for vehicles listed for the Roadside Assistance Benefit

Wanneer 'n voertuig as gevolg van 'n meganiese- of elektroniese probleem breek, die battery pap is, sleutels in die voertuig toegsluit is of 'n band omgeruil moet word wat pap is, en die voertuig is op die CrisisOnCall stelsel aangebring vir die betaal van die padbystandsvoordeel, sal die voertuig gratis na die naaste hersteller of plek van veilige bewaring vervoer word.

Alle dienste wat onder die Reël van Pabystand genoem word, sal ook hier van toepassing wees. Die volgende dienste word gelewer:

• Vervoer van die voertuig na die naaste hersteller of plek van veilige bewaring.
• Verskaf van 10 liter nood brandstof.
• "Jump start" van die voertuig waar moontlik, anders sal die voertuig ingesleep word soos hierbo genoem.
• Uitstuur van 'n sleutelmaker waar sleutels in die voertuig toegesluit is. (Ingesluit is een uur arbeid sowel as die reiskoste van die sleutelmaker) Die maak van nuwe sleutels word uitgesluit. Waar die voertuig oor 'n gesofistikeerde stelsel beskik skan die voertuig na die naaste hersteller geneem word, teen die eienaar se koste. Kostes van enige komponente, onderdele of hulpmiddels word nie gedek nie. Indien 'n sleutel in die slot afgebreek het sal slegs kostes vir die oopmaak van die voertuig gedek word.
  
• Indien 'n voertuig verder as 100 kilometer van die lid se huis breek en die voertuig kan nie dieselfde dag herstel word nie sal 'n huurvoertuig vir een dag (Klas B) betaal word of oornagkoste tot 'n maksimum van R 500.00. (Die huur van die voertuig is onderworpe aan beskikbaarheid en die besit van die huurder van 'n kredietkaart soos vereis deur motorhuurmaatskappye)
• Omruil van 'n pap band waar die band spontaan pap geword het en die bestuurder nie self die wiel kan omruil nie.
  

Padbystand word in die volgende gevalle uitgesluit:

• Voertuie wat nie gelys is vir padbystand op die CrisisOnCall stelsel nie.
• Vervang van sleutels.
• Indien daar nie 'n spaarwiel is om die pap band mee te vervang nie.
• Indien voertuig aangeskakel word met 'n "smart key" kan die insleep na die naaste hersteller gereël word. Kostes sal vir die eienaar se rekening wees.
• Voertuie wat nie geregistreer is onder die Padverkeerswet of soortgelyke wetgewing nie.
• Voertuie wat nie padwaardig is nie.

Padbystand dek nie die insleep van die voertuig in die volgende gevalle nie:

• Indien die voertuig beskadig is as gevolg van 'n diefstal poging of kaping.
• Skade as gevolg van 'n botsing/ongeluk.
• Skade aan bande of voertuig wanneer die voertuig deur 'n slaggat gery het.

A Monthly electronic newsletter with articles and information - only available via email.

The Newsletter will be available to all members with active email addresses.

The content of this newsletter will include articles on CrisisOnCall benefits as well as general articles of interest

It is the responsibility of the member to inform CrisisOnCall of any changes in personal or contact details.

'n Maandelikse elektroniese nuusbrief met artikels en inligting - slegs beskikbaar per epos.

Die Nuusbrief sal beskikbaar wees aan alle lede met 'n aktiewe epos adres.

Die inhoud van die nuusbrief sal artikels insluit oor die CrisisOnCall voordele sowel as algemene interessante artikels.

Dit is die verantwoordelikheid van die lid om CrisisOnCall in te lig van enige wysigings op persoonlike inligting.