A serious accident occurs while on holiday
Monja Saayman writes the following, “We were on our way back from Uitenhage to Krugersdorp on the 4th of January 2014; we received trip monitoring from our contact, Rita (a lovely lady)
On our way to Middleburg, 46km out of Graaff-Reinet, an oncoming vehicle landed in front of us. It was a huge crash, we went right through them and our car rolled several times. It was an absolute miracle, right from the hands of God that we (myself, my husband, Frikkie, my son, Duncan and his fiancé, Estie) that we survived the accident. Unfortunately five of the six passengers in the other vehicle passed away.
Wonderful angels (members of the public) were immediately at the scene of the accident. We asked, “Please phone the number on our arm bands” I believe they did phone and it was also time for Rita to call us again, so while I was lying on my back, we chatted. She called my sister in law and still keeps contact to this day about our wellbeing.
We first went to Graaff-Reinet and then to Greenacres Hospital in Port Elizabeth. The one paramedic, John Tenevhet, came to our car and looked inside and said “Praise the Lord”, and then we knew we were in good hands.
Estie was air lifted by a Fix wing air ambulance to Port Elizabeth and also received excellent medical care.
On Saturday, the 11 January we needed transport from Greenacres Hospital to Port Elizabeth Airport. Erika from your call centre arranged everything. “I felt like I had nothing to worry about”. She confirmed with the ambulance (Traumanet) that they would be ready to take us right up to the aeroplane.
We want to say, heart full thanks for the excellent service and genuine care- everyone feels like old friends!”
What happened behind the scenes?
• CrisisOnCall received a call from the public and immediately dispatched out emergency service provider from Graaff-Reinet to the accident scene.
• In the meantime Rita from the call centre contacted Monja to access the extent of the situation.
• Medical information was given to the Ambuhelp ambulance services by the call centre.
• Communication between the call centre and Ambuhelp ambulance services continued.
• According to their injuries the paramedics on call decided to send the patients to Port Elizabeth.
• One person had to be airlifted. Aerocare was activated from Bloemfontein and fetched the patient at the Graaff-Reinet airport and flew her to Port Elizabeth. (Her transport form the hospital to the airport and again in Port Elizabeth from the airport to the hospital was also arranges and coordinated)
• Correspondence between Areocare, the call centre and Traumanet continued.
• There was also communication between Ambuhelp ambulance services and the hospital in Port Elizabeth to ensure the time of arrival of the patient.
• Next of kin where also informed of the situation at all times.
• Follow up communication from the call centre was also done.
• Instructions were also given on how to get the patient from Port Elizabeth to the airport.
• Contact from the call centre is still kept between the people involved.
• The holistic operation of the total incident by CrisisOnCall ensured that everything ran perfectly well and that the patients got to the right hospital and received the correct medical care.
CrisisOnCall brings Carolina to a standstill
CrisisOnCall made the headlines of the Kontrei Gazette in the Carolina district under the heading “CrisisOnCall and ER24 Tree Flink en Vinnig op” The article highlights the following story:
It was an extra ordinary day for the family of Pieter Taute from Carolina on the 2 July 2013. The day started out as normal but as the day progressed Mr Taute suffered two strokes. The local doctor acted quickly. When it became apparent that Mr Taute’s medical aid would not consent to him being transported to a private hospital, CrisisOnCall was contacted as the family have been members since 2010.
Dr Steenberg immediately explained Mr Taute’s condition to CrisisOnCall. Thereafter CrisisOnCall took over the situation and made the necessary arrangements to have an ambulance from ER24 sent from Middleburg and the contacted the family every five minutes with advice and support.
The paramedics accessed Mr taute’s condition and were concerned that he would not survive the trip to Pretoria by road, where he needed to be treated, urgently. CrisisOnCall immediately arranged for a medical evacuation helicopter with on-board doctor, to transport mr. Pieter to be treated at a private hospital in Pretoria. His son parked the tractor in an open area for the Helicopter to see and land where it is safe.
Mom gets stroke
Friday, January 31, 2014, my mother and I were sitting and chatting in her living room. Suddenly she stopped talking and her face pulled funny on the right hand side. Her right hand also hung limp and I realised she had a stroke. I immediately dialled CrisisOnCall’s emergency number. I can only say thank you for the prompt, professional and compassionate assistance Hannalie and the other people at the service centre gave us. As well as thank you to the paramedics from ER24! Within an hour my mother was in the hospital and stabilised and is doing very well
Thank guys – I recommended that all my friends and family become members!
You have taken one of the worst events in our lives and helped make it bearable – Alana Bailey
Accident In Karoo - Woman Air Lifted
It was wonderful to drive to the Cape with CrisisOnCall contacting us on an hourly basis. We were involved in a head-on collision on 12th December outside of Leeu-Gamka.
I can tell you, at that moment you forget everything. I only came to my senses when Deon of CrisisOnCall phoned me with trip monitoring a few minutes later. CrisisOnCall then took control of everything. My wife, Rynet, was hurt, and on the recommendation of the doctor at the hospital in Beaufort-West, flown by the plane sent by you to Cape Town. She suffered from internal injuries, and broke a vertebra in her back. Our two-year old was also slightly injured. My son
I was not injured.
Thank you so much for the good service and attitude.” - Kean Pienaar
(Picture: Kean Pienaar)
(Kean also informed us by telephone how police had to keep bystanders away from their personal belongings. Another proof that patients are sometimes robbed at accident scenes.)