Excellent service during the holidays!
Our fantastic holiday experience was as a result of your compassion and reassurance. Rita and Deon assisted us with our trip monitoring when we travelled to the West coast for my son’s wedding. They also assisted when we were on our way back. Thank you Rita and Deon! Initially we decided to drive straight through to our destination, but due to a few stops we decided to contact CrisisOnCall at about 20:30. We asked if CrisisOnCall could assist us with accommodation in Laingsburg. Two minutes later we were contacted and informed that a guesthouse was able to assist us. We managed to get a good night’s rest before we took on the road again. While in the Cape, a few kids stormed my daughter when they saw her CrisisOnCall armband. They immediately said that they also belong to the “blue armband gang”. She decided to take a photo and share it with the team from CrisisOnCall. While on holiday, a friend phoned me and said that she is experiencing a burning pain on her leg. We were worried that it could be a blood clot. I have been trying to convince her to join CrisisOnCall for some time now. Nevertheless, I contacted CrisisOnCall and they immediately dispatched an ambulance to her location. She was admitted to hospital and currently doing very well.
Thank you for your excellent service and may your team be blessed in 2014. (Karen Zeelie, Radio Presenter, Radio Pretoria)
Fantastic trip monitoring
I hereby want to thank CrisisOnCall for their excellent service. At the beginning of December, I travelled to the Cape with my family and contacted you for trip monitoring. I requested to be called every hour and that is precisely what they did. I was pleasantly surprised to see how much you cared. My cell phone battery was flat on the day we arrived at the Karoo National Park and I left it in the caravan on charge. I completely forgot to inform you that we had arrived safely. After an hour I returned to my cell phone and there were numerous missed calls and sms’s from CrisisOnCall looking for me. CrisisOnCall eventually contacted me through a next of kin.
On our return trip from the Cape to Secunda in January, I requested the trip monitoring service again and was again contacted every hour.
It was really so reassuring to know that there was someone out there looking out and caring for us and to know that if something went wrong, you were only a phone call away.
I’d like to re-illiterate my appreciation for making us feel so reassured. Thank you to every lady and gentleman that contacted us, ensuring our safe arrival.- Lance Batts
Trip monitoring while watching beautiful flowers in Namakwaland!
I would like to take this opportunity to thank CrisisOnCall for their outstanding trip monitoring support that we received during our last vocation. This year my mother of 82 and I decided to go and see the flowers in Namakwaland on the West Coast. (Rita and Deon called us promptly every day from the call centre) Wow, it is indeed excellent service!
On Monday, the 19th August we went via Zeerust and Upington. It was so reassuring to know we would be called every hour. Often we were the only car on the road but we never felt unsafe as we knew that CrisisOnCall knew exactly where we were all of the time.
On Wednesday we drove to Springbok. We decided on the spur of the moment to go to Augrabies. There again we were not alarmed as CrisisOnCall picked up that we had turned off. As we got closer to Springbok we got the latest weather updates from Rita. We also received the latest updates to where other members had seen flowers in that area.
After a few days we requested trip monitoring again from Montagu to Beaufort West via Route 62. There again we decided on the spur of the moment not to use the N1.
After 4,500km it really started to feel that we had taken CrisisOnCall with us on holiday, we only wished that we were able to show them the lovely places that we had visited!
We really want to say thank-you to the entire team at CrisisOnCall for the unbelievable good service that we always receive. We have been members of CrisisOnCall for many years now and would never think of cancelling our membership.
A Kudu Bull Jumps in Front of a Vehicle
We left Jeffery’s Bay at 22h30 on 01 January 2012 and made our way back to Pretoria. We asked for trip monitoring. Wayne called us every hour. It was approximately 01h00 in the morning and approximately 4 kilometres from Jansenville when a large kudu bull appeared in front of our vehicle. The car was very badly damaged and my husband was unconscious.
My first thought was to phone CrisisOnCall. While I was busy with my telephone, Wayne had called on our other phone to fulfil his trip monitoring call. I was able to relay what had happened to him. He said I should leave everything up to him and that he would contact the police and arrange for an ambulance to come to the scene. While I was waiting for the police and the ambulance, CrisisOnCall repeatedly contacted me to check whether the police or ambulance service had arrived. A short while later the police and ambulance arrived. Wayne continued to stay in contact with me. My husband was taken to a hospital in Jansenville and from there was transferred to Green Acres Hospital in Port Elizabeth. Wayne continued to contact me during this time and wanted to make sure that I was safe and wanted to know if there were any further developments regarding my husband.
I would like to thank Wayne from the bottom of my heart for his quick responses, his significant contributions to ensure I was taken care of. Thank you to CrisisOnCall and their team for their involvement. Without you, we would have been stranded, especially as it was dark and we were in a foreign place. The Lord will bless you -
Abie and Betsie Oosthuizen