Why CrisisOnCall?

A crisis does not inform you of it in advance. CrisisOnCall empower all South African's and their families to ask for help at one national number. (Toll free Telkom line)

A unique and effective and professional developed identification system that provides emergency personnel access to lifesaving information when it really matters. It also offers peace of mind to family members as they will be notified of a serious emergency, should the call centre be involved. This system was developed by the user, paramedics!

Since time can determine life or death, CrisisOnCall always use the nearest available ambulance service provider and also pay the services from the incident to the doors of the hospital. (This apply irrespective of your status as medical aid member or not) TIME = LIFE!

When you or your family travel, they could be monitored regularly to ascertain whether everything is running smoothly.

The combination of services makes it much easier in a crisis – only one number to be phoned.

This makes CrisisOnCall different and unique. No person in South Africa should be without it!

Here’s how CrisisOnCall’s unique system works behind the scenes.

Let us use the case of the Britz family to explain how CrisisOnCall made a difference when fate struck:
On 15 January 2015 the Call Centre received a call about a serious head on collision outside the town of Ermelo. The driver was trapped inside the wreck and a bystander trying to help, noticed the CrisisOnCall wrist band and called the emergency number displayed on the wrist band.
The Call Centre personnel immediately took the following steps:

1. Dispatched a private ambulance service (one of CrisisOnCall’s service providers) to the scene and gave the paramedics personal medical information about the patient stored on the system. Meanwhile a medical helicopter was put on standby in case the patient needed evacuation to a city hospital.) All information concerning medical aid and next of kin were available on the database – part of the unique service.

2. The fire brigade was sent from Ermelo to free the trapped driver.

3. The police were summoned to control traffic at the accident scene.

4. All the while, a nurse stayed on the line with the person at the scene of the accident providing advice on how to keep the patient comfortable while waiting for the paramedics to arrive.

5. Meanwhile the Mediclinic Hospital in Ermelo was alerted to expect a patient in critical condition and was provided with his personal details. The hospital was kept informed about progress with the patient.

6. The patient’s next of kin, as recorded on the data base were located and contacted in Ellisras. They immediately set off for Ermelo, a distance of 500km. (another unique service)

7. The next of kin’s progress was monitored via the Trip Monitoring service and they could be kept abreast of the patient’s condition en route. (Another unique point)

8. The next of kin received trauma counselling after the accident and in the days that followed – more unique service. This collision was handled holistically and everyone worked as a team to ensure the correct flow of information in order to provide the patient with the best and quickest service possible.

Trip monitoring & Identifcation = PEACE OF MIND

The Middelburg Observer of 2 June, under the heading  'Man's body lay in field’ reported about Mr. Chris de Beer who did not arrive at home in Middelburg ( MP ). His wife tried to track his vehicle through its tracking device, without success. His body was found late Sunday afternoon by workers in the field next to the road. He laid alongside his vehicle deceased. (According to the newspaper it was determined that the accident occurred as early as 0:30 in the morning.)

Die Burger of 9 April reported of a man (Frikkie Meyer) who disappeared in his vehicle between Paarl and George. His family searched for four days but could not find him. They even activated an air search to find him. The wreckage of the vehicle was eventually spotted by a truck driver with Frikkie Meyer next to the wreckage in a critical condition.

The story of Frikkie van der Merwe (85) who went missing for more than six days, reached the media on several occasions. He disappeared during a trip between Sasolburg and Pretoria. The family launched various actions to find him, without success.

He was eventually found in the Charlotte Maxeke (Johannesburg General) Hospital with multiple injuries. Paramedics apparently found him along the road, treated him and took him to the hospital. Because he had no identification on him, he was admitted as an unknown person in the hospital. Mr. van der Merwe do have a medical aid, and he was, after his family found him, transferred to a private hospital.

People are still dying because of a lack of timely information. The Pretoria News of 17 August 2005 reported under the heading ‘My Son's Death Could Have Been prevented’ of an advocate who was seriously injured in an accident on the N12 near Witbank and was found by his family 16 hours later in the Witbank General Hospital.

CrisisOnCall’s trip monitoring service offers peace of mind to members travelling long distances or on dangerous roads. They know that if something happens, someone at the call center will react soon.

The following cases  are where trip monitoring have played a role : The following cases shows that Trip monitoring played an role in the outcome of the incident

Accident In Karoo - Woman Air Lifted

It was wonderful to drive to the Cape with CrisisOnCall contacting us on an hourly basis. We were involved in a head-on collision on 12 December outside of Leeu-Gamka. I can tell you, at that moment you forget everything. I only came to my senses when Deon of CrisisOnCall phoned me with trip monitoring a few minutes later. CrisisOnCall then took control of everything. My wife, Rynet, was hurt, and on the recommendation of the doctor at the hospital in Beaufort-West, flown by the plane sent by you to Cape Town. - Kean Pienaar

Teacher and Children Seriously Injured

The Beeld of 6 May reported under "Teacher 's leg amputated after accident with school bus” of a teacher from Thabazimbi that lost control of the mini-school bus between Warmbaths ( Bela - Bela ) and Thabazimbi. It seems that she had to swirf out of the way of a heavy truck and apparently lost control. The mini-school bus then hit a tree. All the pupils in the mini school bus were also injured in the collision.

As a member of CrisisOnCall paramedics could easily obtain information on her and her daughter. She was stabilized at the scene and taken to the private hospital in Warmbaths (Bela - Bela). She was later air lifted to a hospital in Pretoria .

(She also used the trip monitoring service and CrisisOnCall took action when they could not get hold of her)

A Kudu Bull Jumps in Front of a Vehicle

We left Jeffery’s Bay late at night on 1 January and made our way back to Pretoria.  We requested trip monitoring.  Wayne called us every hour.  It was approximately 01:00 in the morning and approximately 4 kilometres from Jansenville when we hit a large kudu bull.  The car was very badly damaged and my husband was unconscious.
My first thought was to phone CrisisOnCall.  While I was busy with my telephone, Wayne had called on our other phone to fulfil his trip monitoring call.  I was able to relay what had happened to him.  He took over the situation and arranged an ambulance and the police. Wayne continued to stay in contact with me.  My husband was taken to a hospital in Jansenville and from there was transferred to Green Acres Hospital in Port Elizabeth.  Wayne continued to contact me during this time and wanted to make sure that I was safe and wanted to know if there were any further developments regarding my husband.
Without you, we would have been stranded, especially as it was dark and we were in a foreign place. – Abie & Betsie Oosthuizen.


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