Central to the one-stop help for members during a crisis is the CrisisOnCall National Call Center that operates nonstop 24/7 365 days a year. As a CrisisOnCall member, when you are involved in an accident and cannot speak for yourself, our low-cost member wristband enables first responders to identify you with one call to the CrisisOnCall National Call Center, so we can help manage your crisis.
In a crisis, communicating in your home language comes more natural and also eliminates misinterpretation. Supporting the core values of genuinely helping and caring for your members in a crisis, our National Call Center staff can help you in multiple languages. Our highly skilled and friendly call center staff are only one call away to help members when they need it most.
We manage our clients incident through our high-tech Web-based Workflow Management System. The main features of the system is Built in SLA time per incident, reminders and escalations and full audit trail. The system also has specialised SMS and email functionality and document warehousing for storing incident records long term.